Refund policy
Returns & Refunds Policy
We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at wecare@rowingjewellery.com.au. Once your return is approved, we’ll provide return instructions. Returns must be sent to our address in Melbourne — this will be provided upon approval.
Please note: Items sent back to us without prior approval will not be accepted.
You can always reach us with any questions at wecare@rowingjewellery.com.au.
Damages and Issues
Please inspect your order as soon as you receive it. Contact us immediately if your item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Some types of items cannot be returned, including:
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Custom-made jewelry (unless faulty or incorrect)
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Personalized items (cannot be refunded unless there is an error on our part)
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Gift cards
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Final sale items
Please contact us if you’re unsure whether your item qualifies for a return.
Exchanges
The fastest way to get what you want is to make a new purchase after your return has been approved and processed.
Refunds
Once we receive and inspect your return, we’ll let you know whether the refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card company to process the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at wecare@rowingjewellery.com.au.